Privacy Policy

Last updated: March 28, 2026

1. Introduction

Bianca AI ("we", "our", or "us") operates the Bianca AI mobile application and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

Account Information

  • Email address (used for authentication and account identification)
  • Name (as provided by your organization)

Usage Data

  • Retail account interactions and survey data you submit
  • Photos you upload as part of store visit surveys
  • Notes and follow-up flags associated with account visits

Location Data

  • Approximate location (when you grant permission) to display nearby retail accounts on the map and assist with route planning

Device Information

  • Device type, operating system, and app version for troubleshooting and compatibility

3. How We Use Your Information

  • Authenticate your identity and manage your account
  • Provide the core functionality of the app (account management, surveys, maps)
  • Store and sync your survey data, photos, and notes
  • Show nearby retail accounts based on your location
  • Improve and maintain the application

4. Data Storage and Security

Your data is stored on secure servers hosted on Amazon Web Services (AWS). Photos are stored in encrypted cloud storage. We implement industry-standard security measures including encrypted connections (TLS/SSL), token-based authentication, and access controls to protect your data.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared with:

  • Your organization: Survey data and account information are accessible to authorized members of your organization.
  • Service providers: We use third-party services (cloud hosting, storage) that process data on our behalf under strict confidentiality agreements.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for location data collection at any time through your device settings

8. Children's Privacy

Our application is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: